Attended
SFS in Chicago at end of January.
From Chuck Violand on Monday making you aware of the proper way to look at finances, Bill Yeedon on Tuesday getting us all thinking and involved in advertising/marketing to Steve Toburen awakening our senses to being a sharper, more efficient and more profitable business.
You'll be treated like family by Nick, John, Angela, Parthavi, Tina etc.
Now that the colts finally won a game that meant anything Bill will be more than Gloating

I'm a neighbour and fan of the Patriots so hopefully this year the Colts will be put back in their regular place
Renovate before you Innovate is one of favorite lines from the week. I've made many changes since the end of January but it'll be about another 9 months to a year to accomplish all that I picked up from
SFS. It's a blueprint for success that
you'll have to direct when you come home.
I've found the customer survey (wow) to be very rewarding in getting both the customer and my employees and myself looking for excellence at all times.
I think all of you going this fall will have a similar outlook afterwards.