Customers that don't,

steamron

Member
Joined
Oct 15, 2012
Messages
268
Location
Northeastern PA
Name
Ron
It bugs me really bad,

Some customers never really ready,
Never vacuum,
Crap laying around and needing picked up.
Clumps of dog or cat hair.
Dogs that bark constantly while working.

More,
 

sassyotto

Member
Joined
Jun 7, 2013
Messages
1,230
Location
Wisconsin
Name
Paul
Adjust your prices higher. You’ll make more money from your good customers and the lazy ones will stop calling.
exactly! I mostly clean high end residential. Usually they are older and are not affected by economic conditions and have their carpet cleaned on a regular basis. Win, Win! Best part, their friends also own high end homes!

I love the cleaners that post cleaning trashed carpet. If thats the customer they are targeting, great! I dont want them!
 

Mikey P

Administrator
Joined
Oct 6, 2006
Messages
116,392
Location
The High Chapperal

How to get your home ready for our upcoming visit​



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1. Please arrange for a parking spot as close to your front door or cleaning project as possible.

2. We will need to hook up to a water source, either a garden faucet or a utility sink with a threaded faucet within 150″ feet of our truck. We do have adapters to work with bathroom or kitchen sinks if need be.

3.
Remove all breakable items from the cleaning area and store in a safe area (lamps, collectibles, etc.)

4. Other than large furniture, please remove all items from the floor
(waste baskets, potted plants, brief cases, toys, etc.). If you are physically unable to move things yourself and cannot arrange for help, we will be more than happy to assist. Please pin up or tuck in bed spreads and dust ruffles. Drapes can either be hung up on the end of the rod, gently draped over each other or the ends placed in a plastic garbage bag. Extremely large or heavy items will remain in place (i.e. entertainment units, china cabinets, pianos). We will clean up to the outside edges.
Medium-sized furniture (i.e. tables, coffee tables, end tables, wing chairs, recliners, sofas) can be moved, the area cleaned, and returned to their location. We will place protective padding under furnishings with wood or metal feet to protect the carpet and the furniture. Some furniture is best left off the carpet until completely dried. We will discuss options during your appointment
Beds- If you want the carpet under your bed cleaned, you can either move the bed out of the room completely or remove the linens and lean the mattresses up against the wall while resting horizontally on the frame rails. We can than step inside the frame and clean as much of the area as possible. Due to the many steps in our process and the inherent weakness in bed frames, we can not move the complete bed side to side to perform the cleaning. We can normally reach a foot or two under most beds from the three available sides with out any work on your part..


5. Have a safe place for your pets to stay,
Your front door or other access point will need to be left open during the cleaning process and we would hate it if Skippy or Shadow escaped.

6. Tell us your every concern.
Please point out spots and spills and tell us what they are.

7.We will pre vacuum your carpet prior to cleaning but if you would like to knock dust and cobwebs off baseboards,
ceiling fans and from the back of furniture we recommend doing so prior to our arrival.

8.
If we are cleaning your upholstered furniture:
Please have the pieces easily accessible from all sides and away from any breakable objects or delicate floorings. We can clean your sofas or chairs over the carpet/rugs being cleaned that day or if possible we can clean them outside or in your garage. The pieces set can be on tarps as a last resort. Loose cushions will be “A” framed on provided plastic sheeting, preferably outside for quick drying. In most cases furniture should not be reassembled the same day, rather when completely dry the following day.


Thank you for choosing FLOOR'd!

Did you know that we also clean Tile, Stone and Grout? Take a look at our website and blog for more information. If you would like to add on additional work please let us know ahead of time so we can come out for a free in home estimate and add time to complete the additional work.


Any questions?

Feel free to call!​

 
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jessi

Member
Joined
Aug 29, 2024
Messages
52
Location
Idaho
Name
Jessi Lopez
exactly! I mostly clean high end residential. Usually they are older and are not affected by economic conditions and have their carpet cleaned on a regular basis. Win, Win! Best part, their friends also own high end homes!

I love the cleaners that post cleaning trashed carpet. If thats the customer they are targeting, great! I dont want them!
I still enjoy cleaning trashed carpet. High end homes is great money but cleaning clean carpet all the time can get boring for me
 

Dwain Ray

Supportive Member
Joined
Jul 22, 2020
Messages
351
I still enjoy cleaning trashed carpet. High end homes is great money but cleaning clean carpet all the time can get boring for me
Im the same way i prefer the trashed ones. High end houses im always walking eggshells. Worried i might accidentally break something or have a hose burst or something. I had one high end customer that was a real pita micromanager i finally had enough when i went to move a chair and she barked "be careful with that, it's a Louis XVI " i finally snapped and replied back they musta had one hell of an estate sale when that clown died cus i see his shit everywhere! She left me alone from that point on i heard from 2 other competitors with similar experiences with her a year or two later she called for another appointment but i wasn't interested in going back her carpet doesn't need cleaning and i don't need the headaches
 
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