IICRC! Completly Unacceptable!

[Greg Cole]

The IICRC misgraded a test for one of our employees. This resulted in his being passed over for a promotion, and publically ridiculued by his peers at our company. He had to reimburse us for the cost of the class and the testing fee. he was scheduled to retake the class in order to keep his job TODAY and this arrived in the mail yesterday! unacceptable!
I then learned that they haven't even bothered to grade the Fire class I took almost two months ago!
What the F*** is going on over there?

 

[Greg Cole]

Update: jeff Bishop himself graded my fire test and just called our office with the result! Kudos to Jeff for stepping up and trying to fix this mess......

 

[Lee Stockwell]

Greg, please study up on spelling.

There will be a quiz...

 

[Cleanworks]

Fooking lousy company who ridicules and fires an employee for failing a test and then asks to be reimbursed for the cost. IICRC may have screwed up but your company is the biggest loser

 

[Desk Jockey]

I'm afraid they may be the walking dead. How and why isn't relevant. The fact is they blew it and may not live to tell.

 

[Bob Pruitt]

He had to reimburse us for the cost of the class and the testing fee. he was scheduled to retake the class in order to keep his job

You get away with this in Georgia?

 

[dgardner]

and publically ridiculued by his peers at our company

How did his peers find out? Allowing your employees to ridicule a coworker sounds like an HR nightmare in the making.

 

[J Scott W]

The management company that ran IICRC for about 18 months was fired. They took the Scntron grading computer, the backlog of exams and paperwork and left town. Jeff Bishop, Joe Dobbins and other old-timers have stepped in to try and right the ship, but the interference from the previous managemnt company is making it rough for them.

 

[Willy P]

And we want to listen to an utter asshole that pulls crap like this on his employees? Proof positive that you can have financial success and still be a complete jerk off. Go cry a river somewhere else because I'm betting the vast majority here don't really give a fat rat's ass about your pouting and whining.

 

[Wing It]

I for one hope they make it through. Competition is good for us. Better classes, better teachers, better grading and better referrals. 100% of my customers feel some ease because of the Iicrc and icra certifications on my biz card, yet 99.9% of my customers have no idea what the acronyms stand for.

 

[Desk Jockey]

The management company that ran IICRC for about 18 months was fired. They took the Scntron grading computer, the backlog of exams and paperwork and left town. Jeff Bishop, Joe Dobbins and other old-timers have stepped in to try and right the ship, but the interference from the previous managemnt company is making it rough for them.

WOW how unprofessional!

 

[Cleanworks]

I hope they get their act together. IICUC/RC has done a lot to improve the carpet cleaning world, don't want to see it all thrown away. All you guys out there making demands, give them some leeway and if you are in a position to help, get to it. I don't know what I can do from here but let me know and I will jump to it.

 

[Desk Jockey]

They shoot horses...

 

[Bob Pruitt]

I have always noticed that the hack cleaning companies all have the various testing organizations letters all over their ads, vans and uniforms.
They run the most people through the schools as a rule. I think this is a way to gain credibility as they mis lead the public with prices they have no intention of doing the cleaning for... or they are trying to sell cleaning dvd's or whatever. A total re-organization of this system seems in order using web based and in house training and testing... Business Owners go and get certified to do the testing or something. They can still collect a fee for the test.

 

[Cleanworks]

This was one of main bones I was picking with the IICRC and that is their certified firm program. Theoretically, everyone in the firm should be working toward their certification but once one employee has it, the firm can advertise that they are IICRC certified. It needs to be policed and if the other employees are not working towards their certification, it needs to be pulled and maybe fines be assessed.

 

[hogjowl]

Good grief

 

[Greg Cole]

Greg, please study up on spelling.

There will be a quiz...

Wasn't fired

Fooking lousy company who ridicules and fires an employee for failing a test and then asks to be reimbursed for the cost. IICRC may have screwed up but your company is the biggest loser

Fired? wasn't fired- but didn't have the certification in time as is required for a promotion. Thankfully he didn't quit as a result of not getting the promotion. It went to someone else.
The $ charged were reimbursed ( would have been anyways had he passed the retest).

 

[Greg Cole]

And we want to listen to an utter asshole that pulls crap like this on his employees? Proof positive that you can have financial success and still be a complete jerk off. Go cry a river somewhere else because I'm betting the vast majority here don't really give a fat rat's ass about your pouting and whining.

Did someone piss in your Chereeos? My point in this post is that there are consequences for bad policing of the testing process and thank god for people like Jeff Bishop stepping up and helping to make it right.....
People spend a shit ton of $ going to classes and to take the test. This kind of shit in unacceptable.....
Sadly, all you see is a chance to attack someone....

 

[WillS]

I'm sorry but I haven't ever really cared about the IICRC as even the hack companies here advertise they are all certified. Seems like a way for an organitization to make easy money. Mikeysboard should become the new IICRC and other cleaners can rate your performance. I feel like I learn more here. Less than .0001% of customers know or give a shit about IICRC. Maybe I'm wrong, but 4 years in business now, never had one client ask that. After reading all the complaints on the organization, it seems like a better one could be started. The classes offered by Interlink, other of our local vendors are more cost effective and informative.

As for making an employee pay for a class to keep their job, is that legal? Isn't the employer supposed to pay for that? Now how do you reimburse him for the promotion and back pay that would of come with it? Sounds like that could turn into a legal problem if the employee has the know how to handle it.

 

[Cleanworks]

Wasn't fired

Fired? wasn't fired- but didn't have the certification in time as is required for a promotion. Thankfully he didn't quit as a result of not getting the promotion. It went to someone else.
The $ charged were reimbursed ( would have been anyways had he passed the retest).

Still sounds like a mickey mouse operation. So are you going to give him the promotion now? Are you going to fire or at least reprimand the other employees who were laughing at him for failing the test. Instead of laughing at him, how about seeing where he went wrong before taking such drastic action.

 

[WillS]

 

[Greg Cole]

Still sounds like a mickey mouse operation. So are you going to give him the promotion now? Are you going to fire or at least reprimand the other employees who were laughing at him for failing the test. Instead of laughing at him, how about seeing where he went wrong before taking such drastic action.

Employees were reprimanded when it occurred. They only knew about it because he complained about missing it by one point during a company meeting...
He was paid for the hours during which he attended training. However the class is charged back if you fail to pass (to stop guys from thinking they get a 3 day vacation out of the field) if they retest passing then they get the $ credited back. The cost of the class is also charged if the employee voluntarily leaves within 90 days. Haven't had to do this yet.
The Passover for the promotion is a good question! One my attorney is researching. The position is already filled so we are figuring out the best way to do the right thing by him...
Totally sucks for him. And for me at $375 an hour for the attorney! All because the testing system was flawed...

 

[Cleanworks]

All of life is flawed, there is no perfect system anywhere. So the IICRC screwed up, it happens and will happen again with all probability. Depending on an employee to pass a test to determine whether he gets a promotion or not is a little screwed up. You might want to take a better look at his service record, his demonstrated knowledge on the job, his interactions with customers, etc. Not his score on an arbitrary test. You promote your employees because you think they can do the job, not on what others think.

 

[Greg Cole]

All of life is flawed, there is no perfect system anywhere. So the IICRC screwed up, it happens and will happen again with all probability. Depending on an employee to pass a test to determine whether he gets a promotion or not is a little screwed up. You might want to take a better look at his service record, his demonstrated knowledge on the job, his interactions with customers, etc. Not his score on an arbitrary test. You promote your employees because you think they can do the job, not on what others think.

Clearly you have never run an organization of any size. Ignorance is bliss isn't it? We require all operations managers to be certified in their field. No exceptions........ Most companies have the same guidelines. To manage at a plumbing company you have to be a master plumber with the certifications.... Same priciple...
My concern is I've been a member of the IICRC since 1992 - I've sent dozens of people to get certified and the fact that the tests are compromised is frustration. AGAIN! Kudos to Bishop and the others for stepping up!

 

[Cleanworks]

We'll just have to agree to disagree on managment styles.

 

[Lee Stockwell]

Not member.

Registrant.

 

[Lee Stockwell]

The problems at the iicrc predate the previous administration.

I'd love to know how the overdue "coup" that brought TW into office turned into such a fiasco. The silence is deafening.

 

[hogjowl]

Aren't some of the old regime back in power? How's anything improved?

 

[Cleanworks]

Clearly you have never run an organization of any size. Ignorance is bliss isn't it? We require all operations managers to be certified in their field. No exceptions........ Most companies have the same guidelines. To manage at a plumbing company you have to be a master plumber with the certifications.... Same priciple...
My concern is I've been a member of the IICRC since 1992 - I've sent dozens of people to get certified and the fact that the tests are compromised is frustration. AGAIN! Kudos to Bishop and the others for stepping up!

Obviously you have never managed a plumbing company. Boy are you dumb

 

[Mikey P]

I wonder if TW would be game for a hot seat soon...