CanadianRuss
Supportive Member
We had a bad review come in yesterday. I was on this job personnally. The standard "I have 3 rooms and there empty." Not the case though. 3 mattresses box springs book cases etc.
Russ agreed to come and do a job on short notice. We were delighted and grateful. However, we are now at a loss to understand why Russ came all the way to our house (an hour late) but then said he could not do the job, leaving us stranded in our new house with a major furniture delivery due to arrive the next day. It was just three carpeted bedrooms, which he knew, and two upholstered chairs, which he knew. He seemed to balk because there were about 8 pieces of furniture that would have to be moved around: two mattresses, one box spring, one empty bookcase, and four dressers; and because the two upholstered chairs had to be brought in from the porch. We are senior citizens and worked very hard to position everything else so we could carry all but the bulkiest items to another floor. I offered to help Russ as needed, because he came alone. But he said it was too much work and would take too long. What we can't understand is why he would come to the home of two elderly people and not know that there would be some furniture in the three bedrooms. Surely it's common practice to jockey around some furniture items! (I think he was running late, knew that something had to give, and chose to axe us from his schedule.) I said we had had a number of difficult surprises in moving to our new home and he was adding to them. I told him to leave. He said my attitude is probably why we were having difficulties. Russ was rude, inconsiderate, and hopeless. Totally disappointing, and I think dishonest about the real reason he couldn't do the job.
Our response
Hi Martin Partridge
Thank you for the review. I'm sorry you feel that way. Unfortunately I was mislead by you. I was under the impression the bedrooms would be empty. We do provide professional cleaning services. An hour late your 100% correct. We were providing you with a favour to squeeze you in to our busy schedule for today, at your request. We did our level best,
It is not that we did not want to do the job, the fact is there needed to be 2 technicians to move box springs, mattresses, dressers, book shelves, end tables etc.
I felt it was not right to have you help move all the furniture around. If we would have been able to rebook, the situation would have been resolved. We will move furniture, but at the same time we are not furniture movers. In me explaining the resolution, you words were "Good Bye get out of my house" sorry that you took our response as rude. You have had a tough moving experience and I can appreciate that. Unfortunately you have taken this out on your friendly neighbourhood cleaning company, which seems a little unfair.
Thank you.
Hope you have a better day.
Take care
Russ agreed to come and do a job on short notice. We were delighted and grateful. However, we are now at a loss to understand why Russ came all the way to our house (an hour late) but then said he could not do the job, leaving us stranded in our new house with a major furniture delivery due to arrive the next day. It was just three carpeted bedrooms, which he knew, and two upholstered chairs, which he knew. He seemed to balk because there were about 8 pieces of furniture that would have to be moved around: two mattresses, one box spring, one empty bookcase, and four dressers; and because the two upholstered chairs had to be brought in from the porch. We are senior citizens and worked very hard to position everything else so we could carry all but the bulkiest items to another floor. I offered to help Russ as needed, because he came alone. But he said it was too much work and would take too long. What we can't understand is why he would come to the home of two elderly people and not know that there would be some furniture in the three bedrooms. Surely it's common practice to jockey around some furniture items! (I think he was running late, knew that something had to give, and chose to axe us from his schedule.) I said we had had a number of difficult surprises in moving to our new home and he was adding to them. I told him to leave. He said my attitude is probably why we were having difficulties. Russ was rude, inconsiderate, and hopeless. Totally disappointing, and I think dishonest about the real reason he couldn't do the job.
Our response
Hi Martin Partridge
Thank you for the review. I'm sorry you feel that way. Unfortunately I was mislead by you. I was under the impression the bedrooms would be empty. We do provide professional cleaning services. An hour late your 100% correct. We were providing you with a favour to squeeze you in to our busy schedule for today, at your request. We did our level best,
It is not that we did not want to do the job, the fact is there needed to be 2 technicians to move box springs, mattresses, dressers, book shelves, end tables etc.
I felt it was not right to have you help move all the furniture around. If we would have been able to rebook, the situation would have been resolved. We will move furniture, but at the same time we are not furniture movers. In me explaining the resolution, you words were "Good Bye get out of my house" sorry that you took our response as rude. You have had a tough moving experience and I can appreciate that. Unfortunately you have taken this out on your friendly neighbourhood cleaning company, which seems a little unfair.
Thank you.
Hope you have a better day.
Take care
As long as customers and potential cutomers reading these know we do care about our service, etc. That is what matters.
