a preview of how The Cleaning Standard will work..

Mikey P

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Here is the foundation for a How To/Standard for dealing with REsiliant and Laminate flooring.

It was created with the help of CHATGPT based on content I wrote for various applications over the last 5 years.

I asked AI to scourer the WWW to find anything it felt was missing, which it did


I'm hoping that you MB vets will want to read and comment on it

We plan to cover other topics prior to the launch of The Cleaning Standard


The Cleaning Standard – Resilient & Laminate Floors (combined, Numbered V1)




The Cleaning Standard​

Identification & Safe Cleaning of Resilient and Laminate Floors
(Technician step-by-step procedures; coating‑aware; moisture‑controlled; brand‑neutral)

Chapter 1 — Introduction & History​

Why resilient floors exploded in popularity​

  • Availability & cost: Easy to source; far cheaper than stone/hardwood.
  • Ease of installation: Sheet, plank, and tile formats; click‑lock or glue‑down.
  • Looks: High‑resolution images and embossing convincingly mimic wood/stone.
  • Surface durability: Wear layers resist abrasion (thicker = tougher).
  • Comfort: Cushion/rigid cores reduce sound and feel better underfoot.

A short history that still affects cleaning today​

  • Laminate came first. Photo layer on an HDF/MDF core. Marketing promised “waterproof/spill‑proof,” but in reality laminate swells fast at seams when moisture is introduced; edges chip; delamination happens; repairs are costly. These claims persist, so treat laminate as high‑risk and non‑waterproof.
  • Resilient (LVP/LVT/sheet) followed. Surface is water‑resistant, but seams, adhesives, and cushions can be damaged by over‑wetting, heat, or pressure.
  • Wear layers on LVP/LVT commonly range ~6–30 mil; higher mils = better abrasion resistance. Plank thickness ranges ~2–9 mm (comfort/stability—not a cleaning green‑light).
Takeaway:
Laminate = fragile and moisture‑intolerant.
Resilient = more forgiving at the surface, not at seams/edges/adhesives.

Verify construction and clean by what it is, not by what marketing promised.

Chapter 2 — Identification & Assessment (ID first—clean second)​

Know the families​

Solid wood; engineered wood; laminate (MDF/HDF core); LVP/LVT (glue‑down or click‑lock; WPC/SPC cores); sheet vinyl; cork; bamboo; parquet; woven vinyl; rubber; porcelain lookalikes.

How to ID quickly & safely​

Visual/tactile clues
  • Laminate: repeating photo patterns, sharp bevels, hollow “clack.”
  • LVP/LVT: flexible plank; may emit vinyl odor when warmed; labeled wear layer (ask to see docs).
  • Engineered/hand‑scraped: thin real‑wood veneer; stain fragile on ridged “peaks.”
  • Porcelain lookalike: cool, rigid, grout present, no “give.”
Inspection aids
  • Look for spare planks/tiles in closets/garages.
  • Lift an HVAC register to view cross‑section.
  • Use raking light to find aftermarket topical coatings (pooling/peeling/trapped lint).
  • Scratch test (inconspicuous): is there a film sitting on top?
  • Coating‑response test: tiny patch of coating remover (VCT‑type) on vinyl only (never laminate).
Ask & verify
  • Ask who installed it; whether paperwork exists.
  • Request receipts/warranty docs: confirms exact line, wear layer (e.g., 6/12/20/30 mil), and install method. These details influence moisture tolerance and method choice.
Document pre‑existing issues (show and get signatures)
Wear, scratches, fading, delamination.
Crowning, cupping, contraction/expansion (often acclimation issues).
Baseboards (MDF), gaps at caulk/paint.
Aftermarket finishes or consumer products present.
Put it in writing: cleaning will not fix structural/install/wear damage.
Limitations of testing (protect yourself)
Clients often don’t know what was applied. Coatings/residues react unpredictably—especially under heat, alkalinity, or mechanical action. Tests are indicators, not guarantees. Document this and get acknowledgment.

Chapter 3 — Pre‑Cleaning Safety & Baseboards​

MDF baseboards = hidden liability​

  • MDF is compressed sawdust & resin—it swells with tiny amounts of water.
  • Inspect for gaps in caulk, chipped paint, raw edges, prior swelling.
  • Explain clearly: “We’ll work low‑moisture and stay inches off edges, but no one can control every drop and gravity.”

Give the client three options (choose one in writing)​

  1. Client assumes responsibility for moisture‑related base damage.
  2. Remove/reinstall baseboards after cleaning.
  3. Reseal with 100% RTV silicone, color‑matched (e.g., ColorSil) ≥48 hours prior to service.
    Commercial note: Rubber cove bases are lower risk, but still inspect seams/paint lines.

Chapter 4 — Client Communication that Builds Trust (and Repeat Work)​

  • Show legitimate concern for ongoing maintenance.
  • Gently point out issues (chair scratches, dirty grout, residue from old mops) without shaming.
  • Teach why cotton/sponge mops just spread soil; introduce flat‑mop systems.
  • Offer to email your blog article on proper hard‑floor care and spot‑cleaning.
    This tone sets you apart and ethically introduces other services without selling hard.

Chapter 5 — Troubleshooting & Red Flags (when to modify scope or walk)​

  • Price shoppers: clarify that cleaning ≠ resurfacing. Request photos ahead of estimates.
  • Aftermarket topical coatings: unpredictable under heat/alkali/agitation. Keep coating remover in your estimate kit and on the truck for testing.
    • Some coatings can be worked with using cold water, mild chemistry, gentle agitation.
  • Raw/worn areas: do not wet clean. Use CRB + dry compound instead.
  • Laminate swelling: Pergo‑type floors often have seam lift already—lowest moisture only.
  • LVP with attached cushion: risk of swelling/delam if you over‑pressure; rely on chemistry/dwell vs pressure.
  • Thin wear layers: budget LVP ~6 mil; commercial 20–30 mil. Dial down pad/brush aggressiveness.
  • Hand‑scraped engineered: stain at “peaks” is fragile—lightest agitation only.
  • Heat: keep low or off—adhesives/coatings can deform.
  • Turbo spinners: require ~700 PSI to activate and trap heat; the plastic glide can scratch—avoid on resilient/laminate.
  • Shop chemistry residue: consumer “miracle” cleaners often leave films that need neutralization or coating‑remover steps.

Chapter 6 — Tools & Equipment (fit for the task)​

Dry soil removal​

  • HEPA vacuums (brush‑roll shutoff; “sweep blade” helps prevent scattering).
  • Microfiber dust mops with 360° fringe (natural static attracts dust).

Agitation systems​

  • CRB with soft/med/stiff brush sets.
  • 175 rotary or oscillating pad machines.
  • Hand tools: doodle bugs; flagged nylon brushes.
  • Melamine pads: effective but can abrade vinyl/coatings—max caution.

Pad guide (3M‑type colors)​

  • White = buff/light.
  • Hog’s hair = gentle agitation.
  • Red = general scrubbing.
  • Blue/Tan = aggressive scrubbing.
  • Green = strip sensitive surfaces.
  • Black = extreme strip (only on safe surfaces).

Absorbent pads/bonnets​

  • Microfiber foam‑core (with/without scrub strips): one‑pass or finish passes.
  • Cotton / cotton‑poly bonnets: big absorbency; swap often—they load quickly.

Wand & hand tools (extraction)​

  • Hard‑surface wand with brush ring or bristled adapter (prevents locking/scratching).
  • Fit the wand to the tech (upright posture).
  • Interchangeable heads (edges/corners/widths), swivel heads, interchangeable squeegee rings.
  • Hand tools for walls/counters/detail.

Low‑moisture options​

  • Dry absorbent compound + CRB.
  • Microfiber flat‑mop systems.

Hose & site safety​

  • Corner guards, hose run planning, trip‑ and heat‑hazard control.
  • PPE (gloves/eye protection), signage, cord management.

Chapter 7 — Chemistry (by category; test first)​

Understanding the pH Scale​

  • The pH scale ranges from 0 (acidic) to 14 (alkaline), with 7 neutral.
  • Acidic cleaners (pH < 7) break down mineral deposits and hard water stains but can damage some surfaces and finishes.
  • Neutral cleaners (pH 7) are gentle and safe for daily cleaning and delicate surfaces; best for routine maintenance.
  • Alkaline cleaners (pH > 7) are effective on organic soils like grease and oils; require thorough rinsing and can be too harsh for certain finishes.
  • Alkalinity is an ally in degreasing, but an enemy of finishes and cores.

Use categories, not brands​

  • Neutral cleaner — routine cleaning, final rinse after stripping.
  • Low‑alkaline cleaner — light/mod soil.
  • Alkaline degreaser — kitchens/heavy build‑up (rinse thoroughly to avoid haze/residue).
  • Coating remover (emulsion) — to remove film‑forming finishes on safe resilient/engineered (never laminate).
  • Spot aids: adhesive removers; mineral deposit removers (vinyl only).

Avoid​

Abrasives; strong solvents; steam mops; high‑alkali household cleaners; vinegar/ammonia; extremely aggressive pads on LVP/LVT.

TACT​

  • Time (dwell) beats pressure.
  • Agitation: start gentle; escalate only if safe.
  • Chemistry: match pH/target soils to floor tolerance.
  • Temperature: keep cool/tepid on resilient & laminate.


Chapter 8 — Cleaning Methods (dry → wetter)​

Pick the lowest‑risk method that will meet the cleaning goal.

A) Dry Compound + CRB (lowest moisture / safest for laminate & MDF risk)

5 steps
  1. Dry soil removal (vac/dust mop).
  2. Broadcast dry compound per instructions.
  3. Agitate with CRB (correct brush).
  4. Optional dwell (only if specified).
  5. Post‑vac thoroughly (immediately or after recommended drying period).

B) Rotary or Oscillating‑Pad (OP) Bonnet (low moisture absorption)

6 steps
  1. Assess the surface and any topical coating.
  2. Dry soil removal.
  3. Pre‑condition with neutral or low‑alkaline cleaner; mop‑apply if you need lower moisture.
  4. Pre‑wet pads/bonnets lightly with the same solution; keep damp, never dripping (prevents wear‑layer or finish damage).
  5. Agitate using rotary/OP; swap/wash pads before saturated; fiber pads can be rinsed and reused.
  6. Finish: post‑vac or microfiber mop to remove lint/debris; optional buff with white/hog’s hair or dry microfiber for uniform appearance.

C) Walk‑Behind / Auto‑Scrubber (moderate moisture; control the feed)

6 steps
  1. Dry soil removal.
  2. Pre‑condition with low‑foam neutral/alkaline (soil‑dependent); allow dwell.
  3. Pre‑agitate traffic lanes with pole brush/175 as needed.
  4. Run the machine with minimal solution flow.
  5. Add extra dry passes.
  6. Accelerate drying with air movers and HVAC.

D) Truckmount or Portable Extractor Rinse (highest effectiveness / highest risk)

6+ steps
  1. Dry soil removal.
  2. Apply cleaning solution (neutral → low‑alkaline → alkaline degreaser for heavy grease).
  3. Agitate with CRB/175/OP (safe pad/brush).
  4. Rinse/extract using a hard‑surface wand:
    • Heat low or off.
    • PSI as low as possible to rinse without driving water under seams (often well under 300 PSI).
    • Use a ball valve at hose end for fine‑control.
    • Multiple dry passes; towel edges; stay inches off MDF bases.
  5. Force‑dry (air movers/HVAC).
  6. Check glide/brush often; remove lodged grit/screws that could scratch.
    Never use turbo spinners on resilient or laminate. They require ~700+ PSI, trap heat, and the ring can scratch. Risk to adhesives, cores, coatings is unacceptable.

Chapter 9 — Topical Coatings & Stripping (film‑forming finishes)​

Terminology note: Per this Standard, do not refer to coatings as “polish.” Use coating or finish.

9.1 Laminate — Do not strip​

Laminate cores are moisture‑intolerant; no stripping procedures are approved in this Standard.

9.2 Pre‑strip questions (before you strip anything)​

  • Is the floor safe to strip (no raw wood, no open plank gaps, no known water damage)?
  • Any MDF baseboards at risk?
  • Why was the topical coating applied (shinier look, hide scratches)? Will the client be happy if the underlying floor is revealed?
  • Will the floor tolerate the agitation required?
  • Do we need to re‑apply a coating afterward (if the site expects that look)?
  • Furniture plan in place?

9.3 Stripping workflow (small‑area discipline)​

  1. Estimate test: Strip a 3’×3’ patch during quoting to learn chemistry/time/price.
  2. Mask/protect vulnerable edges/baseboards.
  3. Work tiny zones ≤ 75 sq ft (smaller if solo). Do not let the slurry dry.
  4. Apply coating remover; manage dwell.
  5. Agitate with 175 using the gentlest effective pad (start green; black only where truly safe). Edges/corners: doodle bug/3M punch‑outs; wear knee pads.
  6. Recover slurry:
    • Ideally a separate wet vac for wood projects.
    • If using an extractor: fit an inline filter with two 5‑gallon paint strainers over the basket; stretch pantyhose over the blower protection filter; dump often so you don’t overflow the waste tank.
  7. Final rinse with a neutral cleaner to remove all traces of remover/residue.
  8. Dry & inspect in raking light; repeat localized as needed.
  9. If re‑coating is in scope, respect cure times per product category.

9.4 Additional safety & practicality notes​

  • Using a sink‑conversion kit with a hard‑surface wand can simulate truckmount supply when extracting on site plumbing.
  • Keep PSI low; avoid injecting water through seams or worn zones.
  • Be reasonable with scope. Don’t lose tomorrow’s work on a bad bet today.
  • Multiple coating types or many layers may require more than one removal pass and potentially different removers.

9.5 When to walk away​

Unclear coating history; weak bond to substrate; open seams; MDF everywhere; client budget misaligned with labor. Keep a wood resurfacing pro in your referral list.

9.6 Manufacturer Consultation (applies to all coatings work)​

  • Always confirm compatibility with flooring manufacturer guidelines.
  • Adhere to warranty restrictions when applicable.

9.7 Semi‑Permanent Coatings (e.g., Coval, RexPro)​

  • Purpose & characteristics: Long‑lasting (often cited 3–10 years), chemically resistant, reduced routine maintenance.
  • When to apply: High‑use commercial or high‑end residential where long‑term maintenance costs must be minimized; only with documented compatibility or explicit client authorization when warranty is not a concern.
  • Surface preparation: Floor must be free of residues; may require abrasion/etching; verify moisture is within product limits.
  • Application: Follow product‑specific mixing, ventilation, humidity, and temperature (typically 65–75°F / 18–24°C) guidelines; approved applicators only; avoid overlap lines/puddling.
  • Maintenance: Neutral cleaners only; no burnishing/abrasion or waxes unless approved; recoating may need proprietary reactivation.
  • Removal/Recoat: Often not designed to be stripped; removal may involve wet sanding/abrasion or specialty solvents (if allowed). New coatings may not bond without mechanical prep.
  • Pros: Extended service life; reduced labor frequency; uniform appearance; hygiene benefits; resistance to black heel marks/scuffing/stains.
  • Cons: Sensitive to environmental conditions; may void flooring warranties; costly/difficult to repair; trained/certified techs only; mockups/tests essential.

9.8 Material‑Specific Considerations​

9.8.1 Vinyl Composition Tile (VCT)​

  • Characteristics: Porous; requires topical coatings for protection/appearance; no factory wear layer.
  • Best practices: Strip installation soil/protective films; apply 4–6 coats minimum in commercial; burnish/spray buff as program requires; semi‑permanent coatings possible but evaluate future removal.
  • Cautions: Never leave VCT uncoated; avoid excessive alkaline stripper dwell; ensure adhesive cure before heavy finish build.

9.8.2 Sheet Vinyl​

  • Characteristics: Usually has factory urethane/ceramic bead wear layer; coatings often unnecessary unless compromised or gloss change requested.
  • Best practices: In healthcare/education/retail, coatings may enhance hygiene or slip resistance; adhesion tests mandatory; choose low‑VOC/low‑odor products in occupied spaces; protect seams/heat‑welds from moisture/chemicals during prep.
  • Manufacturer‑specific cautions:
    • Armstrong / AHF Products: Many lines marketed as “no finish necessary”; applying coatings may void warranty.
    • Tarkett: Allows coatings on certain commercial sheets with strict prep and neutral pH maintenance.
    • Mannington: Often prohibits topical finishes unless the factory wear layer is compromised; contact technical support before any coating work.
    • Gerflor / Forbo (vinyl‑based): Generally designed for maintenance without coatings; semi‑permanent sealers can interfere with future repairs.
  • General cautions: Coatings can trap soil and discolor if misapplied; semi‑permanent films can alter gloss/traction and warranty status. Obtain written client approval if working contrary to manufacturer guidance.

9.9 Safety & Compliance (for coating/stripping)​

  • Use PPE (gloves, goggles, non‑slip footwear).
  • Ensure ventilation during stripping/coating.
  • Dispose of waste per local/state/federal regulations.

Chapter 10 — Post‑Cleaning Final Touches & Troubleshooting​

Post‑Job Walk‑Through​

Conduct a final walk‑through with the client to demonstrate results. Point out improvements and get a final sign‑off. This is your last chance to manage expectations and ensure satisfaction.

Common Mistakes & Fixes​

  • Hazy or streaky floors: Usually cleaner residue. Re‑clean with neutral cleaner and a fresh microfiber head; ensure a thorough rinse.
  • Tacky or sticky feel: Over‑product or incompatibility. Use a clean damp mop with neutral cleaner to gently scrub and rinse.
  • Residual odors: Ventilate with fans/HVAC; if persistent, consider odor‑absorbing products; re‑clean with a thorough clean‑water rinse.

Chapter 11 — Post‑Install Protection & Environmental Considerations​

  • Adhesive cure & first clean: Allow proper cure before wet cleaning (often ≥24 hours for adhesive set; deeper cleans deferred several days). Many guides recommend delaying full maintenance several days and using neutral pH when you do. Protect during construction with breathable coverings (reinforced fiberboard or heavy kraft—not plastic that traps moisture).
  • Humidity: In humid environments, avoid over‑saturating mop heads; ensure fast drying to reduce moisture issues.
  • Warranty reality: Many “no‑finish/no‑buff” resilient lines are not designed to be coated; they specify neutral cleaner, no solvent/abrasive, and no aggressive pads. Respect these limits to avoid warranty conflicts.

Applying a Protective Coating (when appropriate)​

  • For floors that will benefit from a protective layer, consider a durable, film‑forming coating designed for LVP/LVT. These products can enhance appearance and improve durability against scratches and scuffs.
  • Never apply a coating without a thorough deep‑clean and neutralization first; trapped soil/residue will be sealed in.
  • Ensure compatibility with the flooring line. Not all finishes are suitable for all vinyl.
  • Follow manufacturer application instructions for cure times and ventilation.

Chapter 12 — Aftercare the Client Can Actually Do (give this to them)​

“Simple, Effective, Inexpensive, EASY” flat‑mop method​

  1. Dry dust: sweep or microfiber dust mop.
  2. Mix: 1 gallon warm (soft if available) water + 1 oz neutral no‑rinse hard‑floor cleaner.
  3. Soak heads: one 18" microfiber head per ~100 sq ft; wring to no drips.
  4. Mop pattern: work ~10’×10’ sections (smaller for heavy soil) in a figure‑8 with the leading edge forward so debris doesn’t trail off the back.
  5. Swap heads each section; used heads go to laundry.
  6. Spot care: keep a spray bottle with the same neutral cleaner for touch‑ups.

Habits to teach (without shaming)​

No cotton/sponge mops (they redeposit soil).
Entry mats with breathable backings; felt pads under furniture.
Wipe spills immediately; routine dusting prevents grit scratches.

Chapter 13 — Quick Reference (decision tree)​

ID it → laminate? LVP? engineered? coating? MDF base?
Risk scan → seams, heat sensitivity, residues, pre‑damage.
Choose method → Dry compound → OP/bonnet → Auto‑scrubber → Truckmount/Portable rinse.
Tune TACT → lowest effective Time/Agitation/Chem/Temp.
Edges/baseboards → standoff + hand detail; no flooding.
Dry fast → air movers & HVAC; towel edges.
Walk‑through → care plan; set realistic expectations and re‑service schedule.

Chapter 14 — Masterful Identification & Salesmanship​

Mastering floor identification is an ongoing process that requires dedication and a constant desire to learn. Use every opportunity—including visits to the homes of clients, neighbors, and family members—as a chance to study different surface types until you have achieved mastery.

Practice, Practice, Practice​

Turn Every Home into a Study Project: Analyze every floor you encounter. Don’t just look at the floor you’re there to clean. Observe materials in kitchens, bathrooms, hallways, and living areas. Build your visual library to quickly identify different types of flooring.
The Power of Observation: Observe how different floors react to wear and tear. Notice scratches from furniture, laminate seam swelling, or wear layers resisting abrasion. Train your mind to recognize problems and devise a cleaning plan.
The Confidence to Educate: Develop a deep, instinctive understanding of floor types so you can explain what a client has, outline care, price accurately, and set time frames. This builds trust and sets you apart.
The key is a mix of technical knowledge and genuine curiosity. A conversational, relatable approach gathers the information you need while building rapport. Every job becomes a learning opportunity.

The Learning Process: Training Your Eye​

  • Study in Flooring Stores: Make biannual visits to large retailers (e.g., Floor & Decor). These are living labs to stay current with trends. Tap laminate to hear the “clack,” feel hand‑scraped textures, and spot porcelain look‑alikes. Learn terminology from labels and sales staff.
  • Use Every Home as a Study Project: Analyze multiple rooms to build your visual library; quickly devise cleaning plans and reliable quotes.
  • Practice with Purpose: Observe wear/tear patterns and how different constructions respond. This builds the instinctive understanding that lets you confidently educate clients.

The "Significant Other" Icebreaker​

“My wife and I have been thinking about replacing our living room floor, and I just love the look of what you’ve got here. It’s so hard to tell what’s what these days—they all look so similar! Is this a real hardwood, or is it one of those great new laminates? I want to make sure I’m looking at the right thing for our home.”
This approach is relatable, shows genuine interest, manages expectations about ID difficulty, and often yields the brand/material/install date info you need.

Chapter 15 — How to Charge for This Service​

Key Points to Consider When Setting Your Pricing​

  • Align with Carpet Cleaning Rates: Charge similarly to your carpet cleaning rates for moderately soiled hard surfaces. The process is as quick/efficient as a typical carpet cleaning, eliminating the need for higher “restorative” pricing.
  • Focus on Efficiency; Avoid Restoration: Clean more often to prevent conditions that require high‑PSI spinner tools, acid washes, and heavy neutralization.
  • Create a “Whole Home” Offering: Bundle hard‑surface cleaning with carpet cleaning. Offer hard surfaces for the same price as carpet to make it an easy upsell and simple decision.
  • Value Proposition: Emphasize removing sticky residues and allergens that mops/vacuums miss—solving a key customer pain point.
  • Customer‑Centric Pricing: Keep prices reasonable to secure frequent, recurring work rather than rare, high‑ticket restorations.

Final Reminders for Techs​

ID before you clean.
Start with the lowest‑moisture method.
Heat low/off; PSI low (dwell beats pressure).
Protect MDF baseboards and document everything (photos + signatures).
Avoid turbo spinners on resilient/laminate.
Some coatings can be cleaned gently; others must be removed—or the job declined.
Over‑communicate and confirm expectations in writing.

Appendix — Extra Pointers You Can Borrow​

  • Sprayers: keep labels matched to contents; don’t mix chemistries in a labeled bottle; comply with local regs.
  • Microfiber technique: keep the leading edge forward or debris will fall off the trailing edge.
  • Wand posture: select length/angle so techs stay upright.
  • Sink‑feed conversion: a handy trick when truckmount water supply isn’t practical.
  • No metal brushes on resilient/laminate; flagged nylon only for sensitive detail work.
  • Manufacturers’ cautions commonly include: neutral pH for routine care; no abrasive cleaners; no vinegar/ammonia; no steam mops; avoid brown/black pads on LVP/LVT; and rinse thoroughly after stronger chemistry to prevent haze/film. Work within these parameters while a floor is under warranty. If you need to work outside those limits, explain the situation in writing and get client sign‑off before proceeding.
 
Last edited:

icleancarpetz

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Name
Rafael Samson
so how many fees to join?
How many fees within these groups after joining?
Ongoing Subscriptions?
 

Mikey P

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Messages
116,679
so how many fees to join?
How many fees within these groups after joining?
Ongoing Subscriptions?


Don't worry about it Raf, you'll be grandfathered in to the basic program where you'll be able to do probably everything you'll need to as an owner operator


If you want the SEO privileges that will cost you 10 or 15 bucks a month which will be an absolute bargain compared to what you would have to pay a pro to obtain otherwise
 

Mikey P

Administrator
Joined
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Messages
116,679
Im adding this content to address the commonly asked question of "how much should we charge to clean this type of flooring


The recommended charging model for this service is to price it comparably to your standard carpet cleaning rates. The goal is to move away from high-cost restorative work and instead offer a routine, affordable service that keeps hard surfaces clean and prevents heavy soil buildup. The efficiency of the recommended process allows you to clean moderately soiled hard floors quickly, making them a profitable part of a 'whole home' cleaning package.

Here are the key points to consider when setting your pricing:

  • Align with Carpet Cleaning Rates: The core recommendation is to charge a price similar to or the same as your current carpet cleaning rates for moderately soiled hard surfaces. The reasoning is that the new tools and process make the job as quick and efficient as a typical carpet cleaning, eliminating the need for higher "restorative" prices.
  • Focus on Efficiency and Avoiding Restoration: The document argues that the goal is to clean floors more often, preventing them from ever reaching a state that requires expensive, time-consuming restorative methods like high-PSI spinner tools, acid washes, and neutralizing steps.
  • Create a "Whole Home" Offering: The strategy is to bundle hard surface cleaning with carpet cleaning to get "whole home" jobs. The suggestion is to offer the hard surface cleaning for the same price as the carpet, making it a simple decision for the customer and an easy upsell for your staff.
  • Value Proposition: Emphasize the value of removing common, sticky residues and allergens that mops and vacuums miss. The text suggests that the service addresses a key customer pain point: new hard floors that don't stay as clean as they'd hoped.
  • Customer-Centric Pricing: The advice is to move away from an industry obsession with high-cost, high-pressure, and high-pH cleaning that is priced beyond what most homeowners can afford on a regular basis. By keeping prices reasonable, you can secure more frequent, recurring work.
 
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Mikey P

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adding this|


Chapter 9 – Topical Coatings for Resilient Flooring​


This standard provides guidelines for the proper selection, application, maintenance, and removal of topical coatings (such as wax, finish, or acrylic) on modern resilient flooring, including luxury vinyl plank (LVP), vinyl composition tile (VCT), and sheet vinyl. The objective is to protect the flooring, extend its life, maintain appearance, and avoid damage caused by inappropriate products or procedures.




2.0 Purpose​


To define best practices and criteria for when and how to apply topical coatings to resilient flooring, ensuring compatibility with manufacturer recommendations and preventing premature wear, discoloration, or loss of traction.




3.0 Definitions​


  • Topical Coating: A film-forming finish, such as acrylic floor finish, applied to the surface of a floor to enhance gloss, protect against wear, or aid in maintenance.
  • Resilient Flooring: Engineered vinyl-based flooring that includes LVP, VCT, and sheet vinyl, designed to mimic the look of natural materials while providing durability and moisture resistance.
  • Factory Finish: The original surface treatment or protective layer applied by the manufacturer during production.
  • Semi-Permanent Coating: A high-performance surface treatment (often ceramic, nano-polymer, or resin-based) designed to form a hard, long-lasting, often hydrophobic barrier on resilient flooring.
  • Penetrating Coating: A finish that chemically bonds to the substrate rather than forming a removable surface layer.
  • Hard Film Coating: A category that includes both traditional acrylics and modern semi-permanent coatings, characterized by a solidified layer over the floor.



4.0 When to Apply a Topical Coating​


4.1 Situations That May Warrant a Coating​


  • The manufacturer has not provided a factory-applied polyurethane or ceramic-reinforced wear layer.
  • The factory finish has been compromised or removed.
  • The floor is in a high-traffic commercial setting where extra protection is needed.
  • A matte or low-gloss finish is desired and compatible products are approved by the flooring manufacturer.

4.2 Situations Where Coating Should Not Be Applied​


  • The flooring manufacturer explicitly prohibits coatings or voids warranty if applied.
  • The floor has a factory-applied urethane, aluminum oxide, or ceramic bead finish that resists adhesion.
  • Residential settings where low maintenance and original appearance are preferred.



5.0 Surface Preparation for Coating Application​


  • Sweep and vacuum thoroughly to remove all dry soil.
  • Clean with a manufacturer-approved neutral pH cleaner to remove oils, residues, or contaminants.
  • Rinse with clean water and allow to dry completely.
  • Perform a small adhesion/appearance test patch in an inconspicuous area.



6.0 Coating Application Procedure​


  • Use only coatings specifically approved for resilient flooring.
  • Apply thin, even coats using a clean microfiber applicator or mop.
  • Allow full drying between coats (30–60 minutes typical).
  • Apply 2–4 coats depending on gloss level and traffic demands.
  • Restrict traffic for 12–24 hours to allow curing.



7.0 Maintenance of Coated Floors​


Routine Maintenance:


  • Daily/regular sweeping and dust mopping.
  • Damp mopping with a neutral pH cleaner; avoid over-wetting.
  • Avoid abrasive pads or harsh chemicals.

Periodic Maintenance:


  • Buffing/burnishing if compatible with coating.
  • Recoat based on wear, typically every 3–12 months commercially.



8.0 Coating Removal​


  • Remove when buildup causes discoloration, dullness, or poor adhesion.
  • Use manufacturer-approved strippers with proper dwell and agitation.
  • Extract with wet vac or mop, followed by 2–3 rinses with clean water.
  • Allow to dry thoroughly before recoating or returning to factory finish.



9.0 Safety and Compliance​


  • Use PPE (gloves, goggles, non-slip footwear).
  • Provide ventilation during stripping/coating.
  • Dispose of waste per local, state, and federal regulations.



10.0 Manufacturer Consultation​


  • Always confirm compatibility with flooring manufacturer guidelines.
  • Adhere to warranty restrictions when applicable.



11.0 Semi-Permanent Coatings (e.g., Coval, RexPro)​


  • Purpose and Characteristics: Long-lasting (3–10 years), chemically resistant, reduced maintenance.
  • Application: Only after full prep, using approved applicators, in controlled temperature/humidity.
  • Maintenance: Neutral cleaners only, no burnishing without approval.
  • Removal: Often irreversible without abrasion or solvents.
  • Pros: Long-term durability, hygiene, uniform gloss.
  • Cons: Costly to remove, sensitive to conditions, may void flooring warranties, requires trained techs.



12.0 Vinyl Composition Tile (VCT) Considerations​


12.1 Characteristics


  • VCT is porous and requires topical coatings for protection and appearance.
  • No factory-applied wear layer; finishes are essential.
  • Accepts both acrylic and semi-permanent coatings with proper prep.

12.2 Best Practices


  • Strip protective films/installation soil before finishing.
  • Apply 4–6 coats minimum in commercial settings.
  • Burnish or spray buff periodically.
  • Semi-permanent coatings may be used where reduced maintenance is needed.

12.3 Cautions


  • Never leave VCT uncoated—rapid wear and staining occur.
  • Avoid excessive alkaline stripper dwell.
  • Ensure adhesive cure before heavy finish application.



13.0 Sheet Vinyl Considerations​


13.1 Characteristics


  • Sheet vinyl usually includes a factory-applied urethane or ceramic bead wear layer.
  • Coatings are often unnecessary unless the wear layer is compromised or a gloss change is desired.

13.2 Best Practices


  • In healthcare, education, and retail, coatings may be applied to enhance hygiene, slip resistance, or gloss uniformity.
  • Conduct adhesion testing prior to full application.
  • Use low-VOC, low-odor products in occupied environments.
  • Protect seams and heat-welded joints from chemical and moisture intrusion during prep.

13.3 Manufacturer-Specific Cautions


  • Armstrong / AHF Products: Many sheet vinyl lines explicitly state “no polish necessary”; applying coatings may void warranty.
  • Tarkett: Allows coatings in certain commercial sheet products but requires neutral pH cleaners and strict prep.
  • Mannington: Often prohibits topical finishes unless factory wear layer is compromised; recommends contacting technical support before any coating work.
  • Gerflor / Forbo (vinyl-based): Generally designed for maintenance without coatings; semi-permanent sealers may interfere with future repairs.

13.4 Cautions


  • Coatings can trap soil and create discoloration if improperly applied.
  • Semi-permanent coatings may irreversibly alter gloss, traction, and warranty status.
  • Always obtain client’s written approval when applying coatings contrary to manufacturer guidance.



14.0 Baseboard and Wall Trim Protection (Porous Materials – MDF, Raw Wood, etc.)​


14.1 Risks


  • MDF and raw wood are highly absorbent and swell/delaminate with moisture or chemical contact.

14.2 Protection


  • Mask with tape and sheeting before coating or stripping.
  • Use containment systems (splash guards, edging bonnets, absorbent towels).

14.3 Remediation


  • Blot spills immediately, dry thoroughly, inspect for swelling or staining.
  • Document damage and recommend sealing/painting if needed.

14.4 Technician Responsibility


  • Inspect baseboards before work.
  • Communicate risks to client verbally and in writing.
  • Offer sealing or protective upgrades when warranted.
 
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